Virtual Operator for IBMi

Outsource the management of your IBMi Environments

Our business is built around working closely with clients running business critical applications on IBMi.

Recarta's helpdesk can monitor either reactively or pro-actively with the use of monitoring tools on a day-to-day basis to ensure that your critical environments are stable and that there are no surprises. Our large team of Technical Consultants are on hand to provide basis operating system and server support to complex High Availability, SAN and DB2 analysis.

Our Approach

TAKE ON

We remotely access your environment to ensure that good practice has been adopted in the infrastructure and operating system set-up. Recommendations will be made in a short report – with any urgent fixes being highlighted prior to our service beginning. Best practices will already be in place if Recarta has implemented the initial installation, otherwise industry standard software will be added to production and target systems.

MONITORING AND MANAGEMENT OF YOUR SYSTEMS

Once the routines are in place, we will monitor the systems daily from our remote helpdesk to review the operating system and system health. Simple corrections will be reported and rectified by Recarta within the 15 minute check. More significant issues (requiring more than 15 minutes) will be reported and recommendations for a solution. These recommendations will be performed by the customer or by Recarta through Token Support Units or a new statement of works for services. A monthly activity update will be provided via email.

IBMi Virtual Operator Service Levels

Silver

Daily Visual Checks (Monday – Friday)
24/7 Monitoring Tools
Base Management
09:00 – 17:30 Support*
System Status
CPU Performance Analysis
Internal Disks**
Auxiliary Storage Pool(s)
QSYSOPR Message Queue
Work Problem Analysis
Backup – IBM CMD***
Monthly report

Gold

Platinum

Daily Visual Checks (Monday – Friday)
24/7 Monitoring Tools
Base Management
09:00 – 17:30 Support*
System Status
CPU Perfromance Analysis
Internal Disks**
Auxiliary Storage Pool(s)
QSYSOPR Message Queue
Work Problem Analysis
Backup – IBM CMD***
Monthly report
Cleanup – Joblog, SPLF
Job/ Logs
Spool files
Damage Objects
Unused Objects
Performance – Reports
Job Status Monitoring – MSGW/ LCKW

Helpdesk response time (UK, exclusing public holidays), External Storage and VIOS on request, BRMS on request

Talk to a specialist about outsourcing the management of your IBMi Environments

If you are a Lenovo user or would like to find out more aout Lenovo solutions please contact one of our certified experts.

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