Virtual Operator for IBMi

Outsource the management of your IBMi Environments
Our business is built around working closely with clients running business critical applications on IBMi.

Recarta's helpdesk can monitor either reactively or pro-actively with the use of monitoring tools on a day-to-day basis to ensure that your critical environments are stable and that there are no surprises. Our large team of Technical Consultants are on hand to provide basis operating system and server support to complex High Availability, SAN and DB2 analysis.

Our Approach

TAKE ON

We remotely access your environment to ensure that good practice has been adopted in the infrastructure and operating system set-up.

Recommendations will be made in a short report – with any urgent fixes being highlighted prior to our service beginning.

Best practices will already be in place if Recarta has implemented the initial installation, otherwise industry standard software will be added to production and target systems.

MONITORING AND MANAGEMENT OF YOUR SYSTEMS

Once the routines are in place, we will monitor the systems daily from our remote helpdesk to review the operating system and system health.

Simple corrections will be reported and rectified by Recarta within the 15 minute check.

More significant issues (requiring more than 15 minutes) will be reported and recommendations for a solution.

These recommendations will be performed by the customer or by Recarta through Token Support Units or a new statement of works fro services.

A monthly activity update will be provided via email.

IBMi Support you can depend on
"Recarta's helpdesk can monitor either re-actively or pro-actively with use of monitoring tools on a daily basis to ensure that your business critical environments are stable and predictable."
International private bank, IT Head.
IBMi Virtual Operator Service Levels

Silver

  • Daily Visual Checks (Monday – Friday)
  • 24/7 Monitoring Tools
  • Base Management
  • 09:00 – 17:30 Support*
  • System Status
  • CPU Perfromance Analysis
  • Internal Disks**
  • Auxiliary Storage Pool(s)
  • QSYSOPR Message Queue
  • Work Problem Analysis
  • Backup – IBM CMD***
  • Monthly report

Gold

  • Daily Visual Checks (Monday – Friday)
  • 24/7 Monitoring Tools
  • Base Management
  • 09:00 – 17:30 Support*
  • System Status
  • CPU Perfromance Analysis
  • Internal Disks**
  • Auxiliary Storage Pool(s)
  • QSYSOPR Message Queue
  • Work Problem Analysis
  • Backup – IBM CMD***
  • Monthly report

Platinum

  • Daily Visual Checks (Monday – Friday)
  • 24/7 Monitoring Tools
  • Base Management
  • 09:00 – 17:30 Support*
  • System Status
  • CPU Perfromance Analysis
  • Internal Disks**
  • Auxiliary Storage Pool(s)
  • QSYSOPR Message Queue
  • Work Problem Analysis
  • Backup – IBM CMD***
  • Monthly report
  • Cleanup – Joblog, SPLF
  • Job/ Logs
  • Spool files
  • Damage Objects
  • Unused Objects
  • Performance – Reports
  • Job Status Monitoring – MSGW/ LCKW

*Helpdesk response time (UK, exclusing public holidays), **External Storage and VIOS on request, ***BRMS on request

Talk to a specialist about outsourcing the management of your IBMi Environments