What is our Token based support?
Designed with flexibility in mind, you can convert any unused support days into valuable technical consultancy time – enhancing your business performance at no extra cost. Our unique and flexible service provides you with the assurance that additional support is on hand and that your IT systems will continue to meet the changing demands of your business.
By pre-purchasing tokens on an annual basis, these tokens can be used for general day-to-day support of your infrastructure, whether you have problems around the operating systems, storage, back-ups or selected middleware. In addition Recarta’s team of consultants can assist with the planning and more hands on elements to supporting your infrastructure – such as monitoring, OS upgrades, patch fixing or system health checks.
Benefits of Token Based Support
Recarta Token Support primarily covers:
IBM Power Servers
(IBMi & AIX), x86, IBM, Lenovo, HPE & Pure Storage
Operating Systems
IBM AIX, IBMi, RHEL, IBM VIOS & Windows Server OS
HA and DR
Mimix for IBMi & AIX, iTera, Maxava, PowerHA, BRMS, SKLM, Veeam, EMC VTL
Features of our Back-Up Service
Recarta works with several Tier 3 Datacentres – giving us the flexibility to choose the right one for your location and requirement. These Datacentres have everything you would expect from a Tier 3 environment and we choose our hosting partners based on their security and resilience.
Regular Patch Upgrades
Ensure your IT hardware is running the latests security updates.
Remote System Monitoring
Leverage the latest system monitoring software to ensure hardware stability.
Health Checks & Optimisation
Ensure your IT hardware environments remain robust and efficient with regular health checks and updates.
Continual Penetration Testing
Continual security testing to ensure all environments remain robust and secure from the latest attacks.
Your IT Support Team
Our dedicated global IT support desk maintain certifications with all key IT vendors.
Speak to one of our IT experts
Discover how you can increase your support and reduce your costs with our Token Based Support services. Contact us today
Recarta can provide Token Based Support for any of the IT vendors below
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