The “RecartaOne Managed” offering provides a total support agreement for both hardware and software services.
“RecartaOne Managed” takes away the pain and resource of call placement by utilizing the Recarta Service Desk to register the call on your behalf as well as ensuring a steady call progression through to call closure. The Recarta Service Desk will not only place the support call on your behalf, they will track and monitor the call ensuring the SLA is adhered to along with generating any escalations on your behalf to ensure a satisfactory call closure.
The “RecartaOne Managed” offering also enables you to use a single call placement facility for those contracts which have been placed with Recarta enabling your support team to worry less about which support is backed off to what vendor and also taking away the worry about which number to call, which contract ID, what SLA etc…. All of this is handled by our Service Desk on your behalf.
In essence the “RecartaOne Managed” is an integrated end-to-end support offering which can cover your entire IT infrastructure with a single point of contact and resolution.
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The RecartaOne support offering provides an integrated end-to-end support offering covering an organisation‘s entire infrastructure with a single point of accountability. The aim of the RecartaOne support offering is to eliminate support complexity across technology and vendors. The goal of the offering is to improve support efficiency by providing faster resolution of support issues at the same time reducing overall support TCO.
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