Why Recarta for IBM Support Maintenance?

Technical Support services

Choosing to work with Recarta gives you access to one of the UK's IBM Gold partners. As an IBM partner we are able to offer the complete portfolio of IBM Technical Support offerings from standard break/fix offerings through to major event support and Compliance. Whether you are looking to renew an existing support agreement; add additional offerings; upgrade; consolidate complex multivendor contracts; or provide support for critical business system and applications; Recarta’s Annuity Services team are on hand to manage and simplify the process for you. The Recarta offerings are a range of products designed to help you maximise your systems availability through the provision of trusted expertise focused on both operations and incident management.

IBM Hardware Maintenance Services

The backbone of post warranty hardware support, IBM Hardware Maintenance is a post-warranty offering, which provides continuity of service for post warranty, and the foundation for enhanced services. Featuring patches, updates and expert technical support.

Tell me more >>

IBM Software Maintenance Services

Software Maintenance Services is the perfect solution for businesses seeking to balance the need for always-on availability with shrinking budgets. SWMA provides our clients with a single source of support – thereby freeing up system and software resource for more productive projects.

Tell me more >>

IBM Multivendor Support

A comprehensive solution that helps our clients optimise their investments. This service is ideal for clients who are seeking to consolidate disparate and unsatisfactory support services, and renewal dates into one manageable contract with a single point of contact.

Tell me more >>

IBM Major Event Support

Major Event Support provides targeted proactive and enhanced reactive support for your most important systems during critical periods.

Tell me more >>

IBM Service Extension

A lack of in-house expertise for end of service IBM software can lead to extended downtime that may disrupt your business operations. IBM service extensions can provide extended support for 2 or 3 years after the official end of service dates.

Tell me more >>

IBM Enhanced Technical Support

Enhanced Technical Support bridges the gap between hardware and software support, providing you with a dedicated account advocate who works with you to help maximise your IT systems availability.

Tell me more >>

IBM Multimedia Services

In the event of a hard drive or flash memory failure, you need to protect one of your most important assets – client data. Typically, replaced media components become the property of the manufacturer and may be refurbished and sold. Though unlikely, it is possible that confidential data could be exposed. As a result, your organization may face penalties from noncompliance with privacy regulations.

Tell me more >>

IBM Passport Advantage

Passport Advantage and Passport Advantage Express are the volume licensing programs from IBM Software and provide the prime route for acquisition of the vast majority of IBM Software products. It is the vehicle for acquiring IBM Software Licences and Software Maintenance.

Tell me more >>

Only pay for the support you need

IBM Technical Support Appliance

The Technical Support Appliance (TSA) is designed to improve IT uptime, streamline inventory management, ease support-contract reconciliation and reduce gaps in support coverage. The IBM TSA can intelligently gather IT inventory and analyse its support-coverage status.

Tell me more >>

IBM Global Total Microcode

If you’re like most organizations, your business is highly dependent upon your IT infrastructure. Should obsolete microcode cause system failure, your operations can come to a halt and security issues might arise.

Tell me more >>

IBM Proactive Storage Check

In a dynamic infrastructure, IBM recommends to carry out a proactive system check at least twice a year to identify sources of problems and avoid outages.

Tell me more >>

IBM Service Reviews

A central feature of all Recarta contracts are regular Service Reviews. We recommend that these take place quarterly, but frequency can be agreed in advance of contract commencement with each client.

Tell me more >>

Total Support Assurance

Remote system monitoring

Health checks and optimisation

High availability monitoring

Data migrations

Installations & upgrades

Patch upgrades

Operating System upgrades

Benchmark testing

Design review & planning

Security checks

Penetration testing

Project management

Talk to an IBM Support Specialist today

    Latest News

    Stay updated with the latest news by reading our articles written by our industry specialists.
    IBM Data Product Hub 1

    IBM Data Product Hub – Enable sharing, discovery and usage of data products

    Read more
    Recarta Back-up As A Service (BUaaS)

    Recarta Back-up As A Service (BUaaS)

    Our Backup as a Service solution allows a foundation of safety for your secure cloud environment, enabling your organisation to [...]

    Read more
    Pure//Accelerate, September 24, 2024 @ The Fireworks Factory

    Pure//Accelerate, September 24, 2024 @ The Fireworks Factory

    Pure//Accelerate 2024Pure//Accelerate 2024 As AI revolutionises industries, and cybersecurity threats loom larger than ever, transforming your infrastructure and investing in [...]

    Read more

    Units 3 & 4, Dunley Hill Court
    Ranmore Common
    Dorking, Surrey RH5 6SX

    Email: sales@recarta.co.uk
    Phone: 0844 800 7821
    Give us a call or drop by anytime, we endeavour to answer all enquiries within 24 hours on business days.