There is often confusion about what clients are entitled to when they look at the cost of purchasing IBM Software Maintenance Agreement (SWMA) for one of their Power Systems. So I thought I would clarify what you get for your money. If you are running mission critical applications on your systems it provides piece of mind – it guarantees you the IBM tools and support to keep your system and business running!
Only with a valid IBM SWMA agreement in place will you get access to subscriptions, fixes, and new code defect support for all IBM Power Systems (including IBM System i® and IBM System p®) operating systems and associated software products.
So are here is what you are then entitled to when you renew your IBM SWMA;
|Licence Subscription||Ability to download and use new product versions/releases|
|Access to fixes and fix packages||Ability to download and use IBM released fixes and fix packs|
|Access to new code defect support||For when only a new fix will solve the problem|
|Access to IBM Labs & Development||For in-depth problem determination|
|Access to the IBM Knowledge base||RETAIN is an IBM database that includes every HW & SW issue ever logged with IBM|
|24×7 access to IBM specialists||With our global network, we can provide 24×7, around-the-clock access to world leading technical expertise that are backed by vast IBM resources.|
|Access to Service||IBM do not offer Time & Materials contracts for this support|
|Calls are strictly entitled and require a Signed SWMA Agreement and Purchase Order in place|
|Consideration should be given to the time it takes to contract & the After Licence Charge|
|Give me or one of the IBM team a call if we can help with any support questions or pricing|
If you would like more information regarding IBM SWMA, please contact us – 0844 800 7821 or email email@example.com.