IBM Maintenance Services for non-IBM Products offer customised services to help simplify the complexity of managing maintenance within a client’s multivendor environment:
- Single price, single contract and single invoice for IBM and non IBM systems
- End to end support covering the entire data center (IBM & non IBM) – network, servers, storage, cloud capabilities
- Consolidated performance tracking and reporting
- Transition management services
- Project management for integrated maintenance activities
Value for the Client
- Single point of contact, one problem owner and one contract
- Significant lower maintenance cost with higher SLAs and efficiency
- Reduced local efforts for procurement and IT operation team