Experts in IBM support & maintenance services

Are you looking for specialist expertise to support & maintain your IBM iSeries, Power or AS400 environments? Recarta are one of Europes leading providers of IBM infrastructure support.

Our dedicated IBM support team are here to help you, whatever your requirements. Call us today to start the conversation.

    Our Clients
    Why Recarta for Technical Support services?
    Choosing to work with Recarta gives you access to one of only two IBM TSS Platinum Business Partners in the UK. As an IBM TSS Platinum partner we are able to offer the complete portfolio of IBM Technical Support offerings from standard break/fix offerings through to Major Event Support and Compliance. Whether you are looking to renew an existing support agreement; add additional offerings; upgrade; consolidate complex multivendor contracts; or provide support for critical business system and applications; Recarta’s Annuity Services team are on hand to manage and simplify the process for you. The Recarta offerings are a range of products designed to help you maximise your systems availability through the provision of trusted expertise focused on both operations and incident management.

    IBM Hardware Maintenance Services

    The backbone of post warranty hardware support, IBM Hardware Maintenance is a post-warranty offering, which provides continuity of service for post warranty, and the foundation for enhanced services. Featuring patches, updates and expert technical support.

    IBM Software Maintenance Services

    Software Maintenance Services is the perfect solution for businesses seeking to balance the need for always-on availability with shrinking budgets. SWMA provides our clients with a single source of support – thereby freeing up system and software resource for more productive projects.

    IBM Multivendor Support

    A comprehensive solution that helps our clients optimise their investments. This service is ideal for clients who are seeking to consolidate disparate and unsatisfactory support services, and renewal dates into one manageable contract with a single point of contact.

    IBM Major Event Support

     Major Event Support provides targeted proactive and enhanced reactive support for your most important systems during critical periods.

    IBM Service Extension

    A lack of in-house expertise for end of service IBM software can lead to extended downtime that may disrupt your business operations. IBM service extensions can provide extended support for 2 or 3 years after the official end of service dates.

    IBM Enhanced Technical Support

    Enhanced Technical Support bridges the gap between hardware and software support, providing you with a dedicated account advocate who works with you to help maximise your IT systems availability.

    IBM Multimedia Services

    In the event of a hard drive or flash memory failure, you need to protect one of your most important assets – client data. Typically, replaced media components become the property of the manufacturer and may be refurbished and sold. Though unlikely, it is possible that confidential data could be exposed. As a result, your organization may face penalties from noncompliance with privacy regulations.

    IBM Passport Advantage

    Passport Advantage and Passport Advantage Express are the volume licensing programs from IBM Software and provide the prime route for acquisition of the vast majority of IBM Software products. It is the vehicle for acquiring IBM Software Licences and Software Maintenance.

    Only pay for the support you need

    IBM Technical Support Appliance

    The Technical Support Appliance (TSA) is designed to improve IT uptime, streamline inventory management, ease support-contract reconciliation and reduce gaps in support coverage. The IBM TSA can intelligently gather IT inventory and analyse its support-coverage status.

    IBM Global Total Microcode

    If you’re like most organizations, your business is highly dependent upon your IT infrastructure. Should obsolete microcode cause system failure, your operations can come to a halt and security issues might arise.

    IBM Proactive Storage Check

    In a dynamic infrastructure, IBM recommends to carry out a proactive system check at least twice a year to identify sources of problems and avoid outages.

    IBM Service Reviews

    A central feature of all Recarta contracts are regular Service Reviews. We recommend that these take place quarterly, but frequency can be agreed in advance of contract commencement with each client.

    Total Support Assurance

    Remote system monitoring

    Health checks and optimisation

    High availability monitoring

    Data migrations

    Installations & upgrades

    Patch upgrades

    Operating System upgrades

    Benchmark testing

    Design review & planning

    Security checks

    Penetration testing

    Project management

    Outstanding team culture
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    Collaborative experts

    Our experienced team of IT experts come from a variety of backgrounds. All are recognised experts in their individual fields. When they come together nothing is impossible.

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    Dedicated to client success

    We are driven by a shared belief in supporting our clients to achieve their goals. This takes a combination of great team communication, leadership and individual dedication.

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    Customer support

    It’s not just our expertise and capability that enables us to retain great relationships with our clients, it’s our ability to help and support them when it matters most.

    Talk to an IBM Support Specialist today